Privacy Policy

1 Introduction

DreamJL ("we," "us," or "our") operates the online gaming platform accessible at dreamjl.net and its associated mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the Platform, including registered players, prospective players, and visitors.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you under applicable Philippine data protection law.

This Policy applies to all personal data collected through the Platform, through our customer support channels, and through any other interaction you may have with DreamJL. It does not apply to third-party websites or services that may be referenced on the Platform.

2 Data Controller

DreamJL is the data controller responsible for the personal data collected through the Platform. As data controller, DreamJL determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

If you have any questions or concerns about how DreamJL handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

DreamJL collects personal data from you in the following categories, depending on how you interact with the Platform:

DreamJL collects only the personal data that is necessary for the purposes described in this Policy. You are not required to provide all categories of data, but failure to provide certain mandatory information — such as identity and contact data — may prevent you from registering or using certain features of the Platform.

4 How We Use Your Personal Data

DreamJL uses the personal data we collect for the following purposes:

• Account Registration and Management: To create and maintain your DreamJL account, verify your identity, and manage your account settings and preferences;
• Identity Verification (KYC): To comply with our obligations under applicable anti-money laundering and counter-terrorism financing regulations, including verifying your age and identity before permitting real-money gaming activity;
• Transaction Processing: To process deposits and withdrawals in Philippine Peso (₱) via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Platform Operation and Improvement: To deliver, maintain, and improve the DreamJL platform, including game performance, user interface, and technical infrastructure;
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our support channels;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer deposit limits, cooling-off periods, and self-exclusion requests;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited conduct;
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and lawful requests from regulatory authorities;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

5 Legal Basis for Processing

DreamJL processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies;
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and DreamJL, including account registration, transaction processing, and platform access;
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to DreamJL, including KYC verification, anti-money laundering obligations, and regulatory reporting;
• Legitimate Interests: Where processing is necessary for the legitimate interests of DreamJL or a third party, provided that such interests are not overridden by your rights and interests. This includes fraud prevention, platform security, and service improvement.

Where DreamJL relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing and Disclosure

DreamJL does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with our regulatory compliance obligations;
• Technology and Hosting Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements;
• Customer Support Platforms: Third-party customer support software providers used to manage and respond to player inquiries;
• Regulatory Authorities: Government agencies, law enforcement bodies, and regulatory authorities where disclosure is required by applicable law or a valid legal order;
• Professional Advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of DreamJL's business operations.

All third-party service providers who process personal data on behalf of DreamJL are required to enter into data processing agreements that obligate them to process such data only in accordance with DreamJL's instructions and to implement appropriate security measures.

7 Cookies and Tracking Technologies

DreamJL uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us recognize your device, remember your preferences, and analyze how the Platform is used.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These cannot be disabled without affecting core functionality, such as maintaining your login session and processing transactions;
• Performance and Analytics Cookies: Used to collect aggregated, anonymized information about how players use the Platform, helping us identify areas for improvement;
• Functional Cookies: Used to remember your preferences and settings, such as language selection and display options;
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

8 Data Retention

DreamJL retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guide, DreamJL applies the following retention periods:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction;
• Gaming Activity Data: Retained for the duration of your account and for a minimum of three (3) years following account closure;
• Customer Support Communications: Retained for a minimum of two (2) years from the date of the last communication;
• Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required, DreamJL will securely delete or anonymize it in accordance with our data disposal procedures.

9 Data Security

DreamJL implements a range of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of personal data in transit using Transport Layer Security (TLS) and at rest using industry-standard encryption protocols;
• Access controls that restrict access to personal data to authorized personnel on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing of the Platform;
• Staff training on data protection obligations and information security best practices;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While DreamJL takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your DreamJL account credentials. If you suspect that your account has been compromised, please contact our support team immediately.

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by DreamJL: